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Thank you for visiting the site- www.woolex.in. By accessing or using
www.woolex.in website or the mobile application or any other media
whether automated or otherwise, you, a registered or guest user in
terms of the eligibility criteria set out herein you (“User”)
to be bound by these Terms and Conditions (“Terms”)
any additional terms and conditions of third party sellers
By impliedly or expressly accepting these Terms, you also accept and
agree to be bound by Woolex Policies (including but not limited to
from time to time). If you do not want to be bound by the Terms, you
must not subscribe to or use our services. We encourage our users to
read these Terms carefully while using the Website.
In these Terms, references to "you", "User" shall
mean the end user/customer accessing the Website, its contents and
using the Services offered through the Website. "Service
Providers" mean independent third party service providers or
Sellers, and references to the “Website”, "Woolex",
“Woolex.in”, "we", "us" and "our"
shall mean the Website and/or Karnatak Trading Co., its affiliates
and partners (as applicable).
The contents set out herein form an electronic record in terms of
Information Technology Act, 2000 and rules there under as applicable
and as amended from time to time. As such, this document does not
require any physical or digital signatures and forms a valid and
binding agreement between the Website and the User. These Terms are
made available to the User pursuant to and in accordance with the
provisions of Rule 3 (1) of the Information Technology
(Intermediaries Guidelines) Rules, 2011 that require publishing the
The headings and subheadings herein are included for convenience and
identification only and are not intended to describe, interpret,
define or limit the scope, extent or intent of the Terms or the right
to use the Website by you contained herein or any other section or
pages of the Website or any linked sites in any manner whatsoever.
The Terms herein shall apply equally to both the singular and plural
form of the terms defined. Whenever the context may require, any
pronoun shall include the corresponding masculine and feminine. The
words "include", "includes" and "including"
shall be deemed to be followed by the phrase "without
limitation". Unless the context otherwise requires, the terms
"herein", "hereof", "hereto",
"hereunder" and words of similar import refer to the Terms
as a whole.
The Website is operated by Karnatak Trading Co., a company
incorporated under the laws of India having its registered office at
104, Sheriff Devji (Chakla) Street, Mumbai - 400003. All references
to Website in these Terms shall deem to refer to the aforesaid entity
in inclusion of the online portal.
Further, the terms and conditions for any Product, sale, discount,
discount vouchers, gift vouchers, pre-paid instruments or contest
event organized on the Website from time to time, shall be subject to
third party/Seller terms and conditions. In addition to the above,
some areas of the Website may contain content provided by our third
party partners and such content shall be subject to separate terms
and conditions of use, which are posted within those areas by third
This Website may also contains links to other websites, which are not
operated by the Website, and the Website has no control over the
linked sites and accepts no responsibility for them or for any loss
or damage that may arise from your use of them. Your use of the
contained within each such site.
We reserve the right to change these Terms at any time. Such changes
will be effective when posted on the Website and may, at the sole
discretion of the Website be notified to the Users from time to time.
Notwithstanding the foregoing, by continuing to use the Website after
we post any such changes, you accept the Terms as modified.
These Terms will continue to apply until terminated by Woolex.in in
accordance with the terms set out below:
The agreement with Woolex can be terminated by (i) not accessing the
Website; or (ii) closing Your Account, if such option has been made
available to You.
The above clause shall also apply to any additional Terms applicable
to the use of the Website and Woolex reserves the right to terminate
access to the Website (including any services offered as part
Notwithstanding the foregoing, these provisions set out in these
Terms which by their very nature survive are meant to survive
termination, shall survive the termination / expiry of this
Eligibility to use
Use of the Website is available only to such persons who can legally
contract under Indian Contract Act, 1872. Persons who are
"incompetent to contract" within the meaning of the Indian
Contract Act, 1872 including minors, un-discharged insolvents, etc.,
shall not be eligible to use the Website.
Any minor desirous to use or transact on Website, is required to
conduct such transaction through their legal guardian or parents.
The Website reserves the right to terminate any membership and / or
refuse to provide access to the Website if it is brought to the
Website’s notice or if it is discovered that the person
accessing/using the Website is under the age of 18 years.
By accepting the Terms or using or transacting on the Website, the
User irrevocably declares and undertakes that he/she is of legal age
i.e. 18 years or older and capable of entering into a binding
contract and such usage shall be deemed to form a contract between
the Website and such User to the extent permissible under applicable
Account, Password, and Security
Any person may access the Website and the Products either by
registering to the Website or using the Website as a guest. However,
a guest user may not have access to all sections of the Website
including certain benefits/promotional offers, which shall be
reserved only for the purpose of registered Users, and which may
change from time to time at the sole discretion of the Website.
If you wish to register yourself with the Website, you shall be
required to create an account by registering through Facebook or your
email account or by filling in the details prescribed in the Website
registration form. You will then receive a password and account
designation upon completing the Website's registration process. You
are responsible for maintaining the confidentiality of the password
and account, and are fully responsible for any and all activities
that occur under your password or account. You agree to (a)
immediately notify the Website of any unauthorized use of your
password or account or any other breach of security, and (b) ensure
that you exit from your account at the end of each session. Woolex.in
cannot and will not be liable for any loss or damage arising from
your failure to comply with this Section or for any losses occurring
thereto. You, as the User, waive any claims against the Website for
any loss and damage suffered by you on account of your failure to
comply with the Terms and reasonably expected good practices in this
If any User learns or is made or becomes aware of any instance of
hacking or misuse of its User account, it shall without delay notify
the Website of the same. Additionally, registered Users may be held
liable for losses incurred by the Website for any loss or damage
caused as a result of failure in maintaining security by the relevant
If any User provides any information that is untrue, false, not
updated, and incomplete or the Website has reasonable grounds to
believe that such information is untrue, false, not updated,
incomplete, the Website shall have the right to suspend or terminate
the relevant User account and refuse any and all current or future
use of the Website (or any portion thereof).
The Website may be inaccessible for such purposes as it may, at its
sole discretions deem necessary, including but not limited to regular
maintenance. However, under no circumstances will Woolex be held
liable for any losses or claims arising out of such inaccessibility
to the Users and the Users expressly waive any claims against Woolex
in this regard.
Users of the Website may be required to provide certain person
information and expressly permit the Website from accessing and/or
collecting and retaining such personal information of the Users. Such
provision and/or collection, storage, retention, use and disclosure
of the personal information of the Users shall be subject to the
All Products exhibited on the Website are on an “as is” and “as
available” basis. Images of products are for and by reference only
and actual Product may vary from the corresponding image exhibited.
The Website disclaims any liabilities arising out of any
discrepancies to this end.
Woolex.in hereby disclaims any guarantees of exactness as to the
finish and appearance of the final Product as ordered by the User.
Alterations to certain aspects of your order, such as the merchandise
brand, size, color etc., may be required due to limitations caused by
availability of product difference in size charts.
Prices for Products are subject to change without prior notice, and
at any time whatsoever, irrespective of whether an item has been
earmarked/wish listed by a User. The Website disclaims any and all
claims and/or liabilities arising from such revision in prices.
Prices for Products are described on our Website and are incorporated
into these Terms by reference. All prices are in Indian rupees.
Prices, products and services may change anytime. Users further
undertake that by initiating a transaction, the User is entering into
a legally binding and enforceable contract with the us to purchase
the products using such payment facilities as may be permitted by
applicable laws and as may be accepted by the Website.
The Website does not charge any registration/membership or browsing
fee. However, the Website reserves the absolute right to alter the
fee policy from time to time. In the event, the Website alters its
services, it may introduce new fees for such altered services. All
such fees that the Website may charge will be intimated to the Users
and such change shall automatically become effective immediately
after they are posted on the Website. All such fees charged by the
Website shall be in Indian Rupees. The Users continued use of the
Website shall be deemed as an acceptance of the amended terms and
Woolex.in may enter into agreements with third party payment gateway
aggregators and financial institutions authorized by the Reserve Bank
of India for collection, refund and remittance and to facilitate
payment between Users and Sellers. The Website shall initiate the
remittance of the payments made by the User and the date of
completion of transaction shall be after the Products are delivered
to the User and such other additional time as may be agreed between
Website and the Sellers.
While availing any of the payment method/s available on the Website,
the Website will not be responsible or assume any liability,
whatsoever in respect of any loss or damage arising directly or
indirectly to the User due to:
of authorization for any transaction/s, or
the preset limit mutually agreed by and between the User and
relevant banks of the User, or
payment issues arising out of the transaction, or
of the payment methods (credit/debit card frauds etc.) being used by
of transaction for any other reason(s)
anything contained herein, the Website reserves the right to conduct
additional verification for security or other reasons if it is not
satisfied with the creditability of the User.
Use of the payment facilities provided by the Website shall not
render the Website liable or responsible for the non-delivery,
non-receipt, non-payment, damage, breach of representations and
warranties, non-provision of after sales or warranty services or
fraud as regards the Products listed on the Website. The Website
shall not be responsible for any damages, interests or claims arising
from not processing a transaction.
Every User hereby agrees to provide accurate information, such as
credit/debit information for purchasing Products on the Website.
Every User further warrants that he/she shall not use payment
information or instrument that is not lawfully owned by the User. The
Website shall not utilize or share with any third party unless
required as per law, regulation or court order or in accordance with
liabilities arising out of loss of any information pertaining to the
Confidentiality of the credit/debit card details or pre-paid
instrument account. In addition to these Terms, the terms and
conditions of the bank or other financial institution shall also be
applicable to every User. The Website disclaims any liability arising
out of declining of payment by such bank or financial institution.
The Website may in its sole discretion impose limits on the number of
transaction which an individual holding a financial instrument may
use for payment for Products.
the Website reserves the right to refuse to process transactions
exceeding such limit and transactions by Users that have incurred
questionable charges and amounts.
The Website is merely a facilitator for providing the User with
payment channels through automated online electronic payments (either
itself or through Service Providers), cash on delivery, collection
and remittance facility for the payment of Products purchased by the
User on the Website using the existing authorized banking
infrastructure and credit card payment gateway networks (of either
the Website or Service Providers).
Shipping and Delivery
All Products purchased from the Website shall be delivered to the
User by standard courier services by Woolex.in on behalf of the
respective Sellers through a logistics partner or by the Sellers
themselves. All deliveries where applicable shall be made on a best
efforts basis, and while the Website will endeavor to deliver the
Products on the dates intimated, the Website disclaims any claims or
liabilities arising from any delay in this regard. The COD charge can
be viewed at the time of placing the order and in all order related
emails. This charge shall not be refunded if an item is returned or
if the cancellation request is raised after the order is shipped.
Woolex.in shall not be responsible for any delay in the delivery of
the Products. Woolex.in shall not be liable for any damage to the
Product in transit due to mishandling by the logistics partner.
The logistics partner supported by Woolex.in will make a maximum of
three attempts to deliver your order. In case the User is not
reachable or does not accept delivery of products in these attempts
the respective, we reserve the right to cancel the order(s) at its
An estimated delivery time shall be displayed on the order summary
page. On placing your order, you will receive an email containing a
summary of the order and also the estimated delivery time to your
Sometimes, delivery may take longer due to inter alia:
In the event any delay in delivery of a Product is expected, the
Website may, at its sole discretion, intimate the User who may have
purchased the same, regarding such delay.
The Website shall not be held responsible and will bear no liability
in case of failure or delay of delivering the Products including any
damage or loss caused to the Products.
Where there is a likelihood of delay in delivery of the Products, the
User may be notified of the same from time to time. However, no
refunds may be claimed by the User for any delay in delivery of the
Products, which was caused due to reasons beyond the control of the
Website and/or the Seller.
However in case where a damage has been caused to the Products
ordered, we shall replace the products as may be indicated on the
Website along with the Product.
No deliveries of the Products shall be made outside the territorial
boundaries of India.
In case a User purchases multiple Products in one transaction, we may
deliver the same together. However, this may not always be possible
and shall be subject to availability of stock.
If a User wishes to get delivery to different addresses, then the
User shall be required to purchase the Products under separate
transactions and provide separate delivery addresses for each
transaction, as may be required. The User agrees that the delivery
can be made to the person who is present at the shipping address
provided by the User.
Woolex.in shall not compensate for any mental agony caused due to
delay in delivery. The Users can cancel the order at any moment of
time even if the delivery time exceeds the expected delivery time. If
it is a prepaid order, the Users will be refunded back the price of
the product in the account or payment wallet, in accordance with the
options chosen by you, as soon as the order is successfully
Return, Replacement and Refund
All Products ordered from the Website and successfully delivered to
the User may be returned to us in accordance with the terms contained
in the respective Seller policy.
However no Products will be accepted if (a) the Products have been
damaged by the User (b) if there is a change in the quality, quantity
or other characteristics of the Product (c) if the product returned
is not the Product that was delivered (d) any other circumstances
that the Website may notify or deem appropriate from time to time.
In case of returns/Exchange:
should be initiated within 15 days of order delivery.
tags on the product should be intact.
product should be unwashed, unused and in an undamaged condition.
item needs to be returned along with the original packaging.
If the user wants to return the product within 15 days from the
delivery date and Woolex does not offer pickup of the items, then
user can return the package using any courier service of his/her
refund of Courier Charges will be:
Product Weighing less than or equal to 500 gm, Flat Rs. 40 will be
Product weighing above 500 gm, refund will be equal to the amount
mentioned on the courier slip or in proportion to the product weight
(up to a maximum of Rs. 100/kg), whichever is minimum
In case of return initiated and subsequently couriered by the User
himself/herself, and if it is found that the claimed shipment was not
delivered to Woolex.in or the shipment was empty, the onus shall be
on the User to prove through presentation/submission of Proof of
Delivery (PoD) from the concerned logistic service provider to
establish his/her claim of return. However, non-receipt of Product by
the Seller or Woolex may lead to no refund/exchange being issued to
the User. The User waives any claims against Woolex in this regard.
Refunds for courier charges shall be against a valid RVP slip/written
confirmation from the courier company that the RVP has been done for
a particular shipment/order.
In case of any discrepancy in the status of reverse pick up of a
Product, (where the Users claims the Product has been returned, while
our system suggests otherwise) refund will be initiated only if the
Users successfully furnishes the RVP slip given at the time of the
Woolex.in will not be liable for the products returned by mistake. In
circumstances where a product not belonging to Woolex.in is returned
by mistake, Woolex.in is not accountable for misplacement or
replacement of the product and is not responsible for its delivery
back to the User.
Size exchange can be availed only once at the special price of an
item. Please take note that this is applicable only on Products that
are exchangeable, as mentioned on the product page.
Once returned or in case the User does not receive the delivery
within the time period agreed the User will be entitled to claim
refund of the entire cost of the Product after adjusting relevant
courier charges and such other charges that the Website may at its
own discretion deduct. In case a User does not raise a refund claim
as per the Terms, the User shall be ineligible for a refund. In the
event, the refund facility is not available in full or in part for
certain Products, the User shall not be entitled to a refund in
respect of such Products.
All Products ordered by the User shall be eligible to be replaced in
accordance with the Seller’s replacement policy as indicated herein
above, if the Product delivered is damaged, soiled or is different
from the Product specifications mentioned on the Website. Woolex.in
will accept return or exchange of a Product only in accordance with
the returns policy of the respective Seller.
Refund, if any, shall be made at the same issuing bank through which
the Product was purchased. For cash on delivery transactions, the
User has the option to receive the refund in any bank account via
NEFT (for which the User shall have to share the bank details) or,
the refund will be credited to the wallet linked to his/her User
account on the Website.
For payments made through electronic means like debit card, credit
card, net banking, wallet. etc., refund shall be made using the same
All refunds shall be made in Indian Rupees only.
The User acknowledges that the Website will not be liable for any
damages, interests or claims etc. resulting from non-processing an
order or any delay in processing an order which is beyond control of
All Users and Sellers shall comply with all the applicable laws
(including without limitation Foreign Exchange Management Act, 1999
and the rules made there under, Customs Act, Information and
Technology Act, 2000 as amended by the Information Technology
(Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and
the rules made there under, Foreign Contribution Regulation Act, 1976
and the rules made there under, Income Tax Act, 1961 and the rules
made there under and all other laws as may be applicable.
To provide a safe and secure shopping experience, we regularly
monitor transactions for fraudulent activity. In the event of
detecting any suspicious activity, Woolex.in reserves the absolute
right to cancel all past, pending and future orders without any
liability. Woolex.in also reserves the right to refuse or cancel
orders in scenarios, like inaccuracies in pricing of product on
Website and stock unavailability. We may also require additional
verifications or information before accepting any order. We may
contact you if all or any portion of your order is canceled or if
additional information is required to accept your order. If your
order is canceled after your card has been charged, the said amount
will be reversed to your account. Any promotional voucher used for
the canceled orders may not be refunded. Further, in case of
suspicious transactions, Woolex.in reserves the right to inform law
enforcement officials and provide them with all transaction details
that may be requested for investigation of any illegal activity.
The User may be considered fraudulent if inter alia any of the
following scenarios are met:
doesn't reply to the payment verification mail sent by Woolex
fails to produce adequate documents during the payment details
of another Users's phone/email
uses invalid email and phone no.
of a voucher code
of a special voucher not tagged to the email ID used.
returns the wrong product