Return Policy

Items should be returned new, unused and with all WOOLEX and garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please notify Customer Care if any of your purchases have been delivered without WOOLEX tags. You will need to request a return before sending your items back to us.

Return products should be worth more than Rs.300

THERMALS

Thermals must be tried on over underwear. Returns will not be accepted if items are soiled and will be sent back to the customer.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 15 days from the date you received it.

COLORS
We have made every effort to display the colors of our products that appear on WOOLEX as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any color will be completely accurate.

REPEAT RETURNS
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

EXCHANGES

Please note WOOLEX does not offer exchanges at this time

REFUNDS

We’ll process your return within 3 working days of receiving your order. However, during busier periods it may take up to 7 working days.

As soon as we've received and taken care of your return, we'll email you to confirm that your refund has been issued.

Please note that the refund time frame may vary depending on the payment method and processing times between payment providers:

Credit Card: Our bank will credit your account within 10 working days of receipt of your items.

PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.

All sales taxes are included in your refund if your order has been sent to a destination within India. Outside India, custom duties and sales taxes are non-refundable.

LATE RETURNS

Your return should be sent back to us within 15 days. Returns received outside of this time frame will be accepted for a refund at our discretion.