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should be returned new, unused and with all WOOLEX and garment tags
still attached. Returns that are damaged, marked or altered will not
be accepted and will be sent back to the customer.
provided, belts and any designer packaging such as authenticity
cards, dust bags and leather tags should be included with your
notify Customer Care if any of your purchases have been delivered
without WOOLEX tags. You will need to request a return before sending
your items back to us.
products should be worth more than Rs.300
must be tried on over underwear. Returns will not be accepted if
items are soiled and will be sent back to the customer.
are classified as faulty if they are not of satisfactory quality, fit
for purpose or as described. Please note that items which are damaged
or as a result of normal wear and tear; by accident; or through
misuse will not be considered faulty.
your item is faulty when you receive it, you can return it for a
refund within 15 days from the date you received it.
have made every effort to display the colors of our products that
appear on WOOLEX as accurately as possible. However, as computer
monitors and devices may vary, we cannot guarantee that your screen's
display of any color will be completely accurate.
offer a flexible returns policy to make your online shopping
experience even easier. We do monitor the number of returns made by
customers, and continued returns will be flagged and may, at our
discretion, lead to the closure of your account or future orders
note WOOLEX does not offer exchanges at this time
process your return within 3 working days of receiving your order.
However, during busier periods it may take up to 7 working days.
soon as we've received and taken care of your return, we'll email you
to confirm that your refund has been issued.
note that the refund time frame may vary depending on the payment
method and processing times between payment providers:
Card: Our bank will credit your account within 10 working days of
receipt of your items.
Your refund will be visible in your PayPal account within 24 hours of
your refund email being sent.
sales taxes are included in your refund if your order has been sent
to a destination within India. Outside India, custom duties and sales
taxes are non-refundable.
return should be sent back to us within 15 days. Returns received
outside of this time frame will be accepted for a refund at our